Privacy Policy
Last updated: May 22, 20261. What information do we collect?
Personal information you provide to us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you voluntarily provide when you express interest in our services, book a lesson or clinic, or contact us. This may include:
- Name
- Email address
- Phone number
We do not process sensitive personal information.
Payment data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may review their privacy notice at stripe.com/privacy. Bookings are managed through Origin (exploreorigin.com/en/privacy).
All personal information you provide must be true, complete, and accurate.
Information automatically collected
In Short: Some technical information — such as your IP address and browser characteristics — is collected automatically when you visit our site.
We automatically collect certain information when you visit our website. This information does not reveal your specific identity but may include device and usage data such as IP address, browser type, operating system, referring URLs, and information about how and when you use our site. This information is used to maintain the security and operation of our site and for internal analytics purposes.
We use the following analytics tools:
- Cloudflare Web Analytics — privacy-first analytics that does not use cookies and does not fingerprint users. IP addresses are anonymized. See Cloudflare’s privacy policy.
- PostHog — product analytics used to understand how visitors interact with our site and to run A/B experiments on page content. PostHog stores an anonymous identifier in your browser’s local storage. No personally identifiable information is attached to analytics events. See PostHog’s privacy policy.
2. How do we process your information?
In Short: We process your information to provide our services, communicate with you, and improve our site.
We process your personal information for the following reasons:
- To deliver and facilitate services. We process your information to provide you with the requested lesson, clinic, or guided ride booking.
- To respond to inquiries and provide support. We process your information to respond to your questions and resolve any issues with requested services.
- To request feedback. We may contact you about your experience with our services.
- To evaluate and improve our services. We use analytics data to identify usage trends and improve our website and offerings.
- To comply with our legal obligations. We may process your information to comply with applicable law, respond to legal requests, and exercise or defend our legal rights.
5. How long do we keep your information?
In Short: We keep your information only as long as necessary to fulfill the purposes outlined in this notice, unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Analytics data is retained according to the default retention policies of Cloudflare and PostHog. Contact information submitted through our site or booking platform is retained only as long as needed to support your booking relationship with us.
When we have no ongoing legitimate need to process your personal information, we will delete or anonymize it.
6. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our services are intended for adults 18 and older. We do not knowingly collect, solicit data from, or market to children under 18 years of age. If you believe we have collected information from a minor, please contact us at contact@rideskills.bike and we will take steps to delete that information promptly.
7. What are your privacy rights?
In Short: You may request access to, correction of, or deletion of your personal information at any time.
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access a copy of the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Withdraw consent to our processing of your personal information
- Object to or restrict certain processing
To exercise any of these rights, please contact us at contact@rideskills.bike. We will consider and act upon any request in accordance with applicable data protection laws.
Note: Withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal.
8. Controls for Do-Not-Track features
Most web browsers include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
9. Do United States residents have specific privacy rights?
In Short: If you are a U.S. resident, you may have rights to access, correct, or delete your personal information depending on your state.
Residents of certain U.S. states (including California, Colorado, Connecticut, Virginia, and others) may have the right to:
- Know what personal information we have collected and how it is used
- Correct inaccurate personal information
- Request deletion of personal information
- Opt out of any sale of personal information (note: we do not sell personal information)
Categories of personal information collected in the past 12 months
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email address, phone number, IP address | Yes |
| B. California Customer Records | Name, contact information, financial information (via Stripe/Origin) | Yes |
| C. Protected classification characteristics | Age (18+ requirement) | No |
| D. Commercial information | Records of services purchased | Yes |
| E. Internet or network activity | Browsing behavior on rideskills.bike (anonymized, via PostHog and Cloudflare) | Yes |
| F. Sensitive personal information | Social security numbers, financial account data beyond payment processing, health data | No |
| G. Geolocation data | Precise physical location | No |
We will not discriminate against you for exercising your privacy rights. To submit a request, contact us at contact@rideskills.bike.
10. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your information.
11. How can you contact us about this notice?
If you have questions or comments about this notice, you may contact us by:
- Email: contact@rideskills.bike
- Phone: (704) 559-9202
- Mail: Ride Skills, LLC, 13005 Pecan Meadow Ct, Charlotte, NC 28278
12. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.
To request to review, update, or delete your personal information, please email us at contact@rideskills.bike.